Got questions? We’ve got answers.
Products
Yes!
All of our jewellery is designed to be waterproof, scratch and wear-resistant, meaning you can wear them in the shower, pool, or ocean without worrying about tarnishing, fading or getting your jewellery damaged.
Our jewellery is made with a base metal that’s coated with a layer of 14k or 18k real gold, giving it a beautiful, luxurious finish while keeping it affordable.
Absolutely.
Our pieces are hypoallergenic and safe for sensitive skin, so you can wear them all day without irritation.
Our jewellery is designed to be durable and long-lasting. However, to maintain its shine and quality, we recommend avoiding contact with harsh chemicals like cleaning products or perfumes. You can clean your jewelry with a soft cloth and warm, soapy water.
If you love soaking in hot springs, remember to rinse your jewelry (and yourself 😉) with clean, lukewarm water afterward. Hot spring minerals can cling to metal, potentially causing tarnish or damage, so a thorough rinse helps keep your pieces shining.
Yes, we offer a one-year warranty on all Divé jewelry against manufacturing defects.
If you encounter any issues, our team will review your concern and provide a replacement if needed.
Orders
You can reach out to our customer support team via email at hello@divejewellery.com or by using the contact form on our website. We aim to respond as fast as possible.
We offer standard and expedited shipping options.
Domestic orders (Netherlands) typically arrive within 1-2 business days, while international shipping times may vary depending on the destination.
We offer a 30-day return policy. If you’re not completely satisfied with your purchase, you can return it for a full refund or exchange.
Please note that all returned jewellery must be unused and in its original condition. For more details, check our Return Policy.
If you would like to exchange your item for a different size or style, we offer free exchanges within 30 days of your purchase.
The item must be unworn and in its original packaging. Simply contact our support team to initiate an exchange, and we’ll guide you through the process.
We stand behind the high quality of our products.
If your item arrives with a defect or is damaged within the one-year warranty period, please contact us immediately.
We’ll arrange a replacement or repair at no additional cost to you.